FAQs
1. When are your branches open?
Our branches are open Monday – to Friday, 8:00 AM to 4:00 PM. No noon breaks.
2. What are the accepted IDs?
Following valid government issued identification cards are accepted:
- Passport, including those issued by foreign governments
- Driver’s license
- Senior Citizen card
- Voters ID
- PRC ID
- SSS card/GSIS e-card/UMID
- Postal ID
- Philhealth ID
- Tax Identification Number (TIN)
- Pag-IBIG ID
In the absence of the above-mentioned IDs, the following are considered acceptable:
- Police Clearance
- NBI clearance
- Employment/Office ID
- School ID
- AFP ID
- OFW ID
- Alien/Immigrant Certification of Registration
- DSWD Certification
- IBP ID
- OWWA ID
- NCWDP (disabled persons)
- Barangay certification
- Seaman’s book
3. What is the difference between Basic Deposit & Regular Savings Deposit?
The Basic Deposit account is the only account that has a maximum deposit limit of P50,000.00. Once the balance exceeds the said amount, the account will be automatically converted to a Regular Savings Deposit account, and additional requirements will follow.
4. What is a Dormant Account?
A Dormant Account refers to an account with no client-initiated transactions for two (2) consecutive years. Such accounts will be subject to dormancy fees until the balance reaches zero (0), after which the account will be automatically closed.
